We are committed to providing a quality post-implementation support service to web site clients signed up to our monthly maintenance program. As part of this a service level agreement will be defined detailing:

• telephone and email response times for different severity of issues
• targets for fixing or providing a work-around for different severity issues
• hours of support, typically 8.30am to 5pm Monday to Friday excluding UK bank holidays, although extended support hours can be catered for if required